Product Management for Bank South Pacific – Papua New Guinea

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Context: Since 2009, BSP has a Transformational Program, whch comprises the review of the portfolio of retail products and the implementation of electronic delivery channels.

Objective: 1. The redesign and implementation of a basic transaction account and a savings account (to replace 6 existing products) 2. Coaching the product management team.

Deliverables: A comprehensive methodology for product management was used, covering the commercial, marketing, organizational and technical aspects and training for the products. On 15 March 2011, the products were successfully introduced.