Context: In collaboration with Smart Communications and Globe Telecom (some of the first pioneers) to coordinate activities highlighting and supporting mobile money developments in the Philippines.

Objective: Create awareness for different opportunities in mobile money; establish best practices and showcase the impact of mobile money on social and financial inclusion; as well as provide an insight into new services beyond P2P payments.

Deliverable: Research on business models and partnerships; site visits and workshops organised with SMART and Globe Telecom (GXI) to give partners and anyone interested in mobile money a real experience of different use cases. Marketing collateral produced to reflect the successes of different stakeholders (MNOs, banks and rural banks).

Context: IFC needed a macroeconomic overview of Egypt and Tunisia including; financial and telecom sectors; regulatory environment and distribution network for mobile money service providers.

Objective: Evaluate opportunities to offer transformational mobile financial services initiatives and assess what role IFC could play to support development in the industry.

Deliverables: Diagnosis of the competitive landscape; defined strategy to enter the marketplace and provided recommendations on investors’ objectives.

Context: Oxford Policy Management, ShoreBank International and the Palestinian Authority wanted to investigate how to reach and enhance the cost-effectiveness of delivery channels for banking and payments in Palestine.

Objective: Conduct a study on expanding available services at the point of sale; create a national payment switch and an interoperable ATM and POS network; develop the legal framework for electronic transactions, which support mobile financial services.

Deliverables: Assessment of market, technical and financial considerations for establishing a national switch company to connect all banks; deployment and management of POS to offer merchant acquiring services; recommendation on two scenarios to set up the company, and carried out project plans to execute both scenarios.

Context: Axiata, an MNO active in several Asian countries wanted an evaluation of its current business to see how it could position itself in the marketplace to offer mobile financial services. Axiata with GIZ also wanted to establish a baseline for a public-private partnership to fund the cost and early phase implementations.

Objective: Accessing the competitive landscape, regulatory environment and the company’s own capacity to offer mobile financial services.

Deliverables: Market study; internal assessment; strategic and operational plan.

Context: CGAP assists MTN Mobile Money in improving its customer adoption in Ghana.

Objective: Evaluate Mobile Money performance particularly on customer adoption and agent network deployment. Define the required key performance indicators and the improvement actions. Deploy these commercial actions and measure results.

Deliverables: Deployment of online dashboards focusing on the performance of Mobile Money; Deliver a model to select potential adopters and assist MTN to lead the campaign.

Context: Urwego Opportunity Bank wanted to provide its customers with access to savings accounts and allow repayments of loans via the mobile phone using the mVisa platform.

Objective: ensure the MFI was well prepared, organized and trained to successfully manage the service.

Deliverables: readiness diagnostic; regulatory analysis; market study; business model and implementation plan (cost model, agent network strategy, customer tariff, savings benefits for UOB and its customers); service provider partnering and negotiations; integrating m-banking service into UOB operations; marketing strategy; training support; friendly user testing, KPIs and launch result evaluation.