Context:
The intersection of digital technologies and microfinance is one of the focus areas of AFI, especially given the opportunities technology provides in enhancing microfinance institutions (MFIs), at the MFI level (improved efficiency, reduced costs, etc.) and at the customer level (convenience, digital footprint, etc.). AFI commissioned this study to provide more efficient and relevant guidance to its members (financial regulators and supervisors) in the area of digitization of microfinance services.

Objectives:
The objective of this study is to underscore the role of technology in enhancing, efficiency and viability of the microfinance industry in Africa. It seeks to understand the synergy between digital financial services and microfinance institutions and develop policy and regulatory recommendations that facilitate the digital transformation of microfinance services to deepen financial inclusion in Africa.

Deliverables:

1. Production of outline and methodology for the study
2. Literature review
3. 10+ stakeholder interviews among MFIs, MNOs, and Fintechs
4. Report writing and publication

Context: Review the market in West Bank for establishing and engaging a banking services company. The remit of this company would include the operation of a national switch and management of the POS and merchant acquiring.

Objective: Assess the payments landscape in Palestine and advise on how technology could cost-effectively enhance the reach of banking and payment products.

Deliverables: Produced report addressing the future of financial inclusion and recommendations on how to expand the service at POS; create a national and interoperable switch and prevent information asymmetries that limit access to credit.