IFC Mobile and Branchless Banking (MB & BB) Program Evaluation – Indonesia


Context: In 2008, IFC wanted to play a catalytic role in the development of a transformational mobile banking model in Indonesia. With a US$ 2m budget, IFC engaged with the Bank of Indonesia (BI) and developed two pilots with Bank Sinar and AXIS, and with Bank Andara.

Objective: Evaluate if the program effectively changed the regulatory environment and demonstrated the business case for improved financial services based on mobile phone technology to the underserved.

Deliverable: Evaluation of the results towards intended outputs, outcomes and impacts of the program; Identification of the lessons learned for IFC continuation in Indonesia and elsewhere in the world.