Evaluate scaling-up financial services delivery program

Context: In cooperation with The MasterCard Foundation, the International Finance Corporation (IFC) is implementing a program intended to accelerate the reach of financial services for the poor in sub-Saharan Africa, through two main workstreams. The first aims to support significant scaling up of reach and diversification of product offerings of eight of IFC’s strongest microfinance partners, with an additional two funded under a separate window from the Development Bank of Austria, for a total of 10 MFIs supported by the program. The second focuses on assisting banks and/or mobile network operators to offer financial services at significant scale using alternative delivery channels (ADCs) such as agent and mobile banking channels

Objective: The evaluation will provide the IFC Sub-Saharan Africa Office, the Access to Finance (A2F) Business Line, the MasterCard Foundation and the participating institutions (mainly MFIs and MNOs) with sufficient information to: Make an independent assessment both at mid-term and ex-post about the performance of the Partnership; Identify key lessons and propose recommendations for course correction and follow-up actions; Assess the effectiveness of the Knowledge Management component of the Partnership. Specifically, the paper will analyze how MFIs implement MFS channels with the goal to achieve profitable growth, and document the primary operational and institutional challenges of implementing new channels and key issues for MFIs to consider.

Deliverables: 1a) A theory-based, process orientated mid-term Evaluation of the IFC-MasterCard Foundation Partnership. This Evaluation addresses 5 evaluation criteria: four standard OECD-DAC criteria (relevance, effectiveness, efficiency, and sustainability), as well as the standard IFC dimension of additionality. The main aim of this study is to provide recommendations for timely course corrections. 1b) A theory-based, summative final Evaluation of the IFC-MasterCard Foundation Partnership. This Evaluation addresses 6 evaluation criteria: five standard OECD-DAC criteria (relevance, effectiveness, efficiency, impact and sustainability), as well as the standard IFC dimension of additionality. 2) Business Case study for MFIs implementing ADCs with the goal to achieve profitable growth. The study collects data, analyze and document the evolution of ADC implementations over the course of their participation in the scaling program.

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